Returns & Refunds Policy

At A Tease, your satisfaction matters to us. We do our best to ensure every product arrives in perfect condition, but if there is an issue, we are here to help.

Non-returnable items

Due to the intimate nature of our products, we are unable to accept returns for change of mind. We also cannot accept returns for:

• Opened or used toys
• Lingerie
• Lubricants, oils or consumables
• Other intimate items

This protects the health and safety of our customers.

We accept returns for

• Faulty products
• Incorrect items received
• Issues covered by the Consumer Guarantees Act or Fair Trading Act

How to return an item

1. Email atease2017@hotmail.com with your order number and details of the issue.
2. Our team will provide return instructions when the request meets the conditions above.
3. Once the return is received and inspected, we will arrange the appropriate replacement or refund.

Shipping Policy

At A Tease, we're committed to ensuring your orders are delivered promptly, discreetly, and reliably. Below is an overview of our shipping policies and procedures.

1. Delivery Partners

We work with trusted courier services, including NZ Post and Aramex, to deliver orders across New Zealand.

2. Processing Time

• Orders are packed and dispatched as quickly as possible.
• Orders placed on weekends or public holidays will be added to the dispatch queue for the next business day.

3. Delivery Timeframes

• Overnight Delivery to Major Cities & Towns: Estimated next working day after dispatch (depending on your location).
• Rural & Remote Areas: Please allow an extra 1–2 business days.

• Delivery timeframes are targets only and may vary due to courier delays, weekends, or public holidays. For the most accurate updates, please refer to the courier's website.

4. Discreet Packaging

• Your privacy is our priority. All parcels are sent in plain, unmarked packaging, with no indication of contents or A Tease branding.

5. Tracking Your Order

• Once dispatched, you'll receive a confirmation email with tracking details so you can follow your order's journey online.

6. Delivery Issues

• Once your order leaves our warehouse, it's in the care of the courier. While we strive for smooth delivery, delays can occasionally occur.
• Missing Orders: If your order hasn't arrived, please contact us within 7 days of dispatch so we can investigate promptly.
• Courier Investigations: These may take up to 10 working days. We'll keep you updated throughout.
• Refunds/Replacements: We cannot issue a refund or replacement until the courier's investigation is complete.
• ⚠️ Important: Neither A Tease nor our courier partners are responsible for orders confirmed as delivered but later lost or stolen. To avoid issues, please provide a secure delivery address or clear instructions when placing your order.

7. International Orders

We now ship to the United States and Australia. Please note the following for international orders:

• Import Duties & Taxes: International orders may be subject to import duties, customs fees, and local taxes upon arrival in your country. These charges are the responsibility of the buyer and are not included in our shipping rates.
• Customs Delays: Delivery timeframes for international orders are estimates only and may be affected by customs processing times, which are outside our control.
• Discreet Packaging: All international orders are shipped in plain, unmarked packaging with no indication of contents or A Tease branding.
• If you have questions about potential duties or import restrictions in your country, we recommend checking with your local customs authority before placing your order.

Order online, put our store address ( 313 Maunganui Road , Mt Maunganui) as the shipping address and when you pick up your goodies in-store, we’ll refund your shipping cost – simple as that!