Returns Policy

Returns & Refunds Policy

At A Tease, your satisfaction matters to us. We do our best to ensure every product arrives in perfect condition, but if there is an issue, we are here to help.

Non-returnable items

Due to the intimate nature of our products, we are unable to accept returns for change of mind. We also cannot accept returns for:

• Opened or used toys
• Lingerie
• Lubricants, oils or consumables
• Other intimate items

This protects the health and safety of our customers.

We accept returns for

• Faulty products
• Incorrect items received
• Issues covered by the Consumer Guarantees Act or Fair Trading Act

How to return an item

1. Email atease2017@hotmail.com with your order number and details of the issue.
2. Our team will provide return instructions when the request meets the conditions above.
3. Once the return is received and inspected, we will arrange the appropriate replacement or refund.

For general questions before returning an item, you can also contact A Tease.